NO LAWYERS NEEDED
(We wrote this warranty in English, not legal-speak)
Most warranties are designed to confuse you. Ours is designed to be read.
If you need a lawyer to understand our promise, we've already failed.
THE PROMISE
Lose The Tags. Keep The Warranty.
Cut the tags. Wear it every week. Wash it 50 times.
If it shrinks, pills severely, or falls apart, we'll send you another one.
No receipt check. No tag check. No interrogation.
Just 3 photos and an email from your registered address.
That's it.
3 promises. 3 tests. Simple.
We tested this garment through 50 complete wash cycles. If it doesn't hold, we want to know, and we want to fix it.
Let's break down each one:
PROMISE 1: IT WON'T SHRINK
What this means:
If your t-shirt doesn't fit like it did on Day 1 and feels tighter after washing, we'll replace it.
The Day 1 Fit Test
Put on your t-shirt after washing it 10+ times. Think back to when you first wore it.
Ask yourself:
- Does it feel tighter across the chest than Day 1?
- Are the sleeves noticeably shorter than Day 1?
- Is the length shorter than Day 1?
- Does it feel more restrictive than when you first wore it?
If YES to any of these → It shrank. We'll replace it.
What we'll do:
Send you a replacement in your original size.
Free shipping. You keep the original.
What's normal (not covered):
- Fits exactly the same as Day 1
- Feels slightly different but still fits comfortably
- Got bigger (fabric relaxation - some fabrics stretch over time)
- Never fit right from the start (that's a sizing issue, should have been returned within 7 days)
We built this to fit like Day 1 after 50 washes. If it doesn't, we want to make it right.
PROMISE 2: IT WON'T PILL SEVERELY
What this means:
The fabric develops lots of fuzzy balls (pills) across large areas.
How we validate this:
Pilling is validated through the hand feel test.
Rub your hand flat across the front of your garment.
What do you feel?
- Smooth or slightly fuzzy? → Normal wear, not covered
- Lots of raised, bumpy balls covering most areas? → Send us a photo, covered
- Bumpy only in armpits? → Normal friction wear, not covered
If you feel bumps across most of the garment, it's covered.
✅ COVERED
- Hand feel: Very bumpy when you rub across it
- What you see: Dense fuzzy balls covering most of fabric
- What we do: Replace it
❌ NOT COVERED
- Hand feel: Smooth or slightly fuzzy, not bumpy
- What you see: Maybe slightly softer, no distinct pills
- What we do: This is normal for natural fabrics
What we'll do:
Send you a replacement.
What's normal (not covered):
- Light surface fuzz without raised pills
- Pills only in high-friction areas (armpits, bag contact zones)
- Slight softening of fabric over time
PROMISE 3: IT WON'T FALL APART
What this means:
Manufacturing defects that make the garment unwearable.
How we validate this:
Falling apart is validated through any stitching, seams giving away, or manufacturing defects—including fading patches.
Examples of what's covered:
- Seams opening or coming apart
- Stitching breaking at stress points
- Holes forming at seams
- Patchy, uneven color fading (specific spots, not overall)
- Collar or hem construction failing
The test: Can you see it's broken? It's probably covered.
What we'll do:
Send you a replacement.
What's normal (not covered):
- Gradual, even color fading across the whole garment
- Natural color evolution after 30+ washes
- Minor loose thread (easily trimmed)
All natural fabrics change over time. That's not a defect, that's physics.
WHAT WE DON'T COVER
❌ You Ignored The Care Label
THE CARE RULES:
✔ Wash in COLD water (30°C max)
✔ Turn INSIDE OUT before washing
✔ FLAT DRY (lay it flat, no hanging, no dryer)
✔ NO BLEACH, ever
✔ If ironing: LOW HEAT only
Five rules. Follow them and you're covered.
Ignore them and you're not.
One accident? We get it. Mistakes happen.
Consistent hot washes and tumble drying? That voids the warranty.
❌ Normal Aging
All clothes change over time. That's life, not defects.
Not covered:
- Even color fading across entire garment (natural for all fabrics)
- Fabric feels softer than day one (relaxation)
- Tiny bit of fuzz (normal for natural fibers)
- Looks... worn (because you wore it)
If it's still comfortable and wearable, it's doing its job.
❌ You Did Something To It
We can't cover:
- Cuts, tears, burns, stains
- Pet damage
- Alterations you made
- Spills
- Intentional damage
HOW TO USE THIS WARRANTY
It's Actually Simple.
1️⃣ Notice The Problem
Your t-shirt shrank, pilled severely, or fell apart. You're annoyed. We get it.
2️⃣ Take 3 Photos
This is all we need:
📸 Photo 1: You wearing the t-shirt
(Shows the fit issue - tight chest, short sleeves, pilling visible, etc.)
📸 Photo 2: The care label inside your t-shirt
(Proves it's a NUITO garment)
📸 Photo 3: Close-up of the actual problem
(For shrinkage: tight areas. For pilling: fuzzy texture. For defects: broken seam/stitching/patchy fading)
3️⃣ Email Us From Your Registered Email
To:warranty@nuito.com
From:The email you used to order
Subject:Warranty Claim - Order #[your number]
Order number: _______
Issue: [Shrinkage / Severe Pilling / Defect]
What happened:[For shrinkage: "Fit fine on Day 1, now feels tight across chest and sleeves are shorter"][For pilling: "Feels very bumpy across entire front after 15 washes"][For defects: "Seam opened at left shoulder after 10 washes"]
I followed care instructions (cold wash, inside out, flat dry, no bleach).
3 photos attached.
Thanks,
[Your name]
Important: Email must come from the address you used to place the order. This helps us quickly find your order and verify your purchase.
4️⃣ We Reply In 24-48 Hours
We'll either:
- ✅ Approve it: "Replacement shipping today. Keep the original."
- 🤔 Ask a question: "Can you send one more photo showing [X]?"
- ❌ Explain why not: "This looks like [reason]—not covered. Here's why..."
5️⃣ Your item is shipped
Replacement ships immediately. You don't have to return the original.
Free shipping. Arrives in 3-5 days.
That's the whole process.
Quick Reference: How To Check
🔍 SHRINKAGE
Put it on. Think back to Day 1.
Does it feel tighter across chest? ✓
Sleeves shorter than Day 1? ✓
Length shorter than Day 1? ✓
More restrictive than when new? ✓
If YES to any = It shrank, email us
🔍 PILLING (Hand Feel Test)
Rub hand across front of t-shirt.
Bumpy across most areas = Email us
Smooth or slight fuzz = Normal
Bumpy only in armpits = Normal
🔍 FALLING APART (Visual Inspection)
Look at seams, stitching, color.
Seams opening = Email us
Stitching broken = Email us
Patchy fading = Email us
Even, gradual fading = Normal
TO FILE A CLAIM:
Take 3 photos → Email from your registered email → Done
THE QUESTIONS EVERYONE ASKS
Do I seriously not need the tags?
Seriously. Cut them off. We mean it. The warranty works without tags.
What if I lost my order email?
Email us anyway. Give us your name and the email you used to order. We'll find it.
How do you know I didn't throw it in the dryer?
We trust you. But tumble dryer damage has a very specific look (We've seen enough to know). If it's obvious heat damage, we'll tell you.
My shirt faded a little. Can I get a new one?
Depends. Gradual, even fading across the entire garment? Normal. Not covered. Patchy fading in specific spots? Manufacturing defect. Covered.Black doesn't stay pitch-black forever. That's textile physics. But it should fade evenly, not in weird patches.
I washed it in warm water once by accident. Am I screwed?
One time? You're fine. We're talking about consistent abuse, not honest mistakes.
What if I'm not sure if my issue is covered?
Email us the photo. We'll tell you in 24 hours. No obligation. No judgment.
Can I just get my money back?
No refunds. Only replacements. But we make the replacement so easy you won't care.
I'm past 50 washes. Still covered?
The warranty covers up to 50 washes. After that, you got your money's worth. Normal wear is expected.
How do you know how many times I washed it?
We don't. We trust you to be honest. Don't abuse that trust.
How do I know if it shrank?
Simple test: Put it on. Think back to Day 1 when you first wore it.
Does it feel tighter across the chest?
Are the sleeves shorter?
Is the length shorter?
Does it feel more restrictive?
If YES to any → It shrank.
Take 3 photos (you wearing it, care label, close-up of tight areas) and email us.
We'll replace it.
Here's The Deal: We Trust You.
We're not going to interrogate you about every wash cycle.
We're not going to demand your laundry log.
We're not going to make you jump through hoops.
We built a garment that should last 50 washes.
If it doesn't, we want to make it right.
That's it. That's the entire philosophy.
Don't abuse it. Most people won't.
For those who do, we'll figure it out pretty quickly.
But for the 99% of you who are genuine? This warranty is designed to be effortless.
THE FINE PRINT
(The Actually Readable Version)
One Replacement Per Purchase
You get one replacement per original purchase.
If your replacement also fails within 50 washes, we'll replace it again.
After two replacements, warranty is fulfilled.
Time Limit
File claims within 12 months of purchase or within a reasonable time of discovering the issue.
Claims after 24 months probably won't be honored (unless there's a good reason).
India Only
This warranty applies to purchases shipped to India.
International orders may have different terms.
We Can Update These Terms
We can change these terms anytime.
Changes apply to future purchases.
Your warranty is governed by terms at time of purchase.
Your Legal Rights
This warranty doesn't affect your statutory rights under Indian consumer law.
If there's a conflict between this warranty and local law, local law wins.
Most brands hide behind complicated terms and make returns impossible.
We don't.
We built something that lasts.
We're confident enough to warranty it.
We trust you enough to make it simple.
Cut the tags.
Wear it hard.
Wash it 50 times.
If it shrinks, pills severely, or falls apart—we'll replace it.
No lawyers. No loopholes. No bullshit.
Just three promises.